Services Partners
Service Partners — perform a range of services including some or all of the following: integrations, configurations, implementations, conversions, change management, project management, TRIM Training, pre and post sales technical support, business analysis.
Alphawest
Website: http://www.alphawest.com.au
Alphawest is an Australian IT Services business, operating across the Australasian region, focusing on 3 key sectors of the IT Services market: Information Management, Infrastructure Solutions and Business Continuity.
Alphawest offers full life-cycle services from business consulting, through integrated solutions to managed and outsourced services.
These services include:
- Business Consulting and Analysis
- Project Management
- Professional Services
- Managed Services
- IT Procurement
Alphawest's proven approach and methodologies assist their client's in taking a business concept to a business solution. From assessing business issues and opportunities, understanding long term business objectives and translating into documented functional requirements, to technology implementations and integration inline with detailed funcational specifications. Solution architects blend technology with business requirements to provide a complete business solution with real added business value.
Codice Pty Ltd
Website:
Phone: 61 7 3209 9722
Dialog Information Technology
Website: http://www.dialog.com.au
Dialog Information Tehcnology is one of Australia's leading technology services organisations trading nationally and internationally from offices in Brisbane, Sydney, Melbourne, Canberra, Perth, Darwin, Townsville and the UK.
Dialog's range of services include: outsourcing, technology management, systems integration, project management, information management consultancy, business process analysis and design, applications design, development, testing, implementation, training, maintenance and support
Dialog's capabilities include: e-business applications, information management solutions, data warehousing, collaborative solutions, web-enabled applications, distributed and networked solutions, multimedia applications and knowledge management solutions.
eWord Development Pty Ltd T/as Electus
Website: http://www.eword.com.au
Focussed Integration Training
Website: http://www.focussedintegrationtraining.com/
Focussed Integration Training (FIT) was founded in 2005 when the Company developed expertise in the electronic document and records management arena. The marketplace is supplying organisations with a range of software solutions to ensure organisations meet the legislative requirements of the Public Records Act 2002 of which the Queensland State Archives is the governing body. It is FIT's aim to assist organisations throughout Australasia in the implementation of the software solutions of their choice or to maximise the use and productivity outcomes in the software already being utilised.
Whilst each organisation operates differently resulting in training solutions being customised, FIT has built a suite of training programs around electronic document and records management software including TRIM, DataWorks, Hummingbird, and Objective. Alongside the functionality of the software, we maintain an essential management skills focus which provides practical, effective and immediate solutions to productivity issues in organisations.
FIT and its team work closely with Priority Management (productivity Specialists) and have provided consultancy and customised training solutions to many industries including Federal, State and Local Government, Government Owned Corporations, Mining, Electricity, Natural Resources, Manufacturing, Gaming and Health.
FYB Pty Ltd
Website: www.fyb.com.au
FYB Pty Ltd provides Australian government and private sector businesses with solutions for the implementation of document and records management tools and systems. Our staff have been working in the Records Management and/or I.T. industry for over 10 years. We proactively use the systems we implement in our own office to ensure we can provide realistic support and guidance to our clients.
FYB’s core expertise is in implementing Electronic Document and Records Management Solutions and our services include:
- Business Consulting and Analysis
- Records Management Strategies
- Business Classification Schemes
- Retention and Disposal Authorities
- Records Management Policies and Procedures
- Document Management Policies and Procedures
- EDRMS Installations and Upgrades
- EDRMS System Reviews
- EDRMS System Training
- EDRMS Support and Maintenance
FYB’s team of highly motivated and efficient staff are dedicated to providing our clients with a personal yet professional approach to implementing a solution that meets the client’s needs rather than try to mould the client to a ready-made solution. One size does not fit all!
Gen-i
Website: http://www.gen-i.co.nz
Gen-i has a well-deserved reputation for delivering expert services and total technology offerings, uncompromised customer loyalty and quality processes. By investing in outstandingly talented and highly qualified people we believe we are building a successful future for not only ourselves, but also our clients.
We specialise in understanding our client's business and market environment adding true value through the application of IT skills and expertise.
Through the inspired delivery of IT solutions Gen-i enables clients to seize and maximise every business opportunity and achieve a competitive edge in doing so.
iCognition
Website: http://www.icognition.com.au
iCognition is a Canberra based Australian company that provides consulting and implementation services for information management and knowledge management solutions. They combine business consulting knowledge with practical implementation experience.
This unique combination provides best practice solutions that will meet organisation’s business needs.
The principals who formed iCognition have established a reputation as practitioners who have the right approach to a successful enterprise outcome. The iCognition team has an average of over 10 years of practical experience in enterprise information management.
iCognition understands the governance framework, business drivers and corporate strategies in order to define and advise on appropriate strategies, architectures and implementations. An iCognition consultant has both business and technical skills and expertise. Moreover, our consultants must have expertise from real-life project implementation, change management and support experience, and the ability to support the client right through the project lifecycle: from strategy and architecture development, and target solutions selection, to implementation and ongoing support.
InfocentriK Limited
Website: http://www.infocentrik.co.nz
InfocentriK Limited specialises in Information Management consultancy. They have a vast amount of experience implementing, maintaining and supporting Document and Records Management solutions. Whether you are embarking on an Information Management project, implementing an Information Management solution or require assistance in the support and maintenance of your existing systems, they can help you. They are focussed on consultancy services before, during and after the implementation of an Information Management system.
InfocentriK Limited was founded in January 2006 by Information Management professionals Chris Ewers and Peter Haar. Before starting InfocentriK Limited they gained extensive knowledge and experience in the Information Management industry both in New Zealand and overseas with various products. They have over 20 years Information Management experience between them, including a vast amount of experience implementing TOWER Software products over the past 10 years.
There is a wide range of products and solutions in the (ever changing) information management market. InfocentriK’s aim is to provide advice for existing products as well as keeping up with knowledge of new and emerging technologies in this industry. Some of the services InfocentriK Limited deliver are:
- Product selection in RFI and RFP stages
- Business Analysis (functional and technical requirements, workflow processes, inwards/official correspondence, Agenda’s and Minutes)
- Lead Consultancy/Project Management
- Records Management
- Information Architecture (security model, metadata model, classification structure)
- System Architecture (server configuration, database configuration, storage requirements, disaster/recovery planning, capacity modelling)
- Implementation Services (deployment and configuration)
- Data Migration (data, documents, conversions)
- Testing (user acceptance testing, technical testing, regression testing, performance testing)
- Technical Writing (process descriptions, user manuals)
- Training (to end-users and administrators)
- Support and Maintenance (user support, system maintenance)
- Digitisation (hardware and software selection, preparation of documents, scanning of documents, metadata requirements)
InfoLOGIC
Website: http://www.infologic.com.au
InfoLOGIC specializes in TRIM web services and purpose developed applications built on the TRIM Context platform. Using TRIM as a development platform extends the value of the your TRIM Context product and enables organisations to seamlessly integrate with line of business applications.
InfoLOGIC’s vast ECM knowledge extends to delivery of end to end business process driven solutions, not just out of the box product solutions or consulting services.
The following outlines our Integrations and TRIM Modules.
Integrations - Pivotal CRM, Microsoft Great Plains, Axapta, Xaptcare, iSOFT
TRIM Modules – Ministerial Plus (using document assembly), EzySEARCH, EzyWEB, EzyCAPTURE, EzyPORT and TRIM Workflow Dashboard
Integrated Business Improvement Services
Website: http://www.ibis.net.au
Established in 2005, Integrated Business Improvement Services Pty Ltd (IBIS) is a young and vibrant Queensland-based management consultancy. Their core expertise is in leveraging an organisation’s information assets and aligning how an organisation governs, manages and uses that information with its business requirements to achieve the desired business outcomes.
IBIS believes that by integrating and embedding information management into other business processes, clients will gain significant improvements in performance and more readily meet compliance requirements. IBIS’ approach is holistic and connects information assets with organisational needs and business outcomes.
IBIS works with clients from the private and public sectors and specialises in:
- eDRMS business preparation (including BCS, thesaurus and disposal schedule development)
- Business process review and workflow design
- Project and change management
- Strategy and policy development
- eDRMS business design and configuration, testing and implementation
- Compliance and performance auditing
- Competency-based, product specific and tailored training services
- a.k.a.® Taxonomy and disposition management software distribution and training for Queensland and Northern Territory.
Iocane
Website: http://www.iocane.com.au
Kapish Pty Ltd
Website: http://kapish.com.au
Kapish is a software and services company designed and driven to improve your experience with TRIM Context. We provide quality services and support for any TRIM system along with our range of software solutions for clients across Australia, Canada and the United States.
By focusing on software, services and support for TRIM Context, we provide a one-stop shop for complete and effective business solutions to support our clients and their needs.
We bridge the gap between users and the technology with enhancements for TRIM Context that improve the flow of information and streamline business processes, all while making the user experience a more enjoyable one.
Our software solutions include systems integration, custom software development and a line of fully supported TRIM Context add-on products which extend the use of your TRIM system to provide better business solutions and improved returns.
knowledge partners
Website: http://www.knowledgepartners.com.au
knowledge partners is a nationally recognised leader in the delivery of complex enterprise-wide information management solutions including document and records management, collaboration and portals.
With offices in Sydney and Melbourne and clients across the Asia Pacific region, knowledge partners has one of the most experience professional services practices in the information management industry.
Their core expertise lies in the design, implementation and support of complex, distributed systems that allow our customers to:
Services include:
- Project management
- Records & Document Management Consultancy
- System design, implementation, training, maintenance and support
knowledge partners is strategically positioned as a services-driven organisation with an underlying philosophy of true added value based on market leading technologies.
MicroHelp
Website: http://www.microhelp.com.au
MicroHelp is a wholly-owned Australian private company that offers a wide range of quality services and products at fair prices, backed by reliable support and education. Their network of offices in Melbourne, Sydney and Canberra is the basis of Australia-wide coverage. MicroHelp started in business in 1982 with a clear vision and expectation that the personal computer (PC) would become a vital part of the IT world.
The success of the desktop IT platform that has evolved from the PC, combined with MicroHelp's heritage in delivering proven solutions, business sense and client support, has made us a valued partner to many of Australia's best known private and public sector organisations
Our implementation services include:
- Business consulting
- Project Management
- TRIM business-model development
- Database setup
- Client rollout planning and deployment
- Data Conversion from existing systems
- Customer-tailored Training using client TRIM model
- Onsite and ongoing support
- API interface and integration development for customized interfaces between line of business applications and TRIM and specialized interfaces to meet particular business needs. MicroHelp have worked with many Local Government Software vendors to provide integration between TRIM and systems including Proclaim1, GEAC and Authority.
- MicroHelp have also developed tools such as the MicroHelp TRIM Configurator to assist in deploying TRIM across organisations.
MicroHelp are also a Citrix Gold partner and are the preferred supplier into the whole of the Victorian Government. MicroHelp have implanted a number of TRIM systems running under Citrix.
Siller Systems Administration
Website: http://www.siller.com.au
Since 1991, Siller Systems Administration (SSA) has provided information management consultancy and training services to organisations wishing to maximise the value of their information resources. We aim to create a best practice framework for information management to support business processes as the primary objective, whilst at the same time providing the controls and safeguards necessary to meet external compliance requirements.
SSA supports both the private and public sectors, and is an accredited supplier to the (Australian) Commonwealth and Queensland Governments.
We maintain long-standing working relationships with many of our clients, providing ongoing assistance, training and specialist advice. SSA addresses the broad spectrum of issues relevant to information management programs, including :
- business process analysis
policies and procedures development
- information security planning
- business classification scheme and disposal authority (retention schedule) development
- TRIM configuration design and implementation
- data migration
- training in the operation and administration of TRIM
- records management compliance auditing.
SSA also provides customised information management training, covering business processes, recordkeeping standards, procedures, and the applied use of TRIM in the context of our clients’ business operations. Training in allied topics such as recordkeeping principles, classification, disposal, change management, marketing of records management programs, disaster management, and train-the-trainer is also provided.
Solutions for Business Intelligence (SBi)
Website: http://www.s4bi.co.za
Solutions for Business Intelligence (SBi), a subsidiary of ERP.com, is a leading developer and supplier of knowledge management solutions. SBi offers a complementary suite of solutions including workflow, document and Records management, content management and forms processing that have been tried and tested across a wide and varying range of small, medium and large organisations.
These solutions are supported with a wide range of services including consulting, bespoke solution design and strategy development through to implementation and project management.
Volante
Website: http://www.volante.com.au
Zenith Information Management Services
Website: http://www.zenmgt.com
