Professional Services
Transforming your requirements into successful solutions
Deploying an Enterprise Content Management (ECM) solution rapidly, cost effectively and to the satisfaction of all stakeholders is a major challenge for any organisation; business processes must be captured, change management considered, implementation plans developed and training programmes created that address the unique needs of both technical and business users.
While it is often the ECM software that commands the most attention during the evaluation phase, it is undoubtedly the supporting services that will dictate whether the final system is deemed by stakeholders to be a success. This is where TOWER Software Professional Services can help.
TOWER Software Professional Services offers high quality business, technical and education consulting services to ensure the delivery of exceptional ECM solutions to its customers with the minimum of financial and technical risk - irrespective of project complexity. By leveraging partnerships with world-class business consultancies, and its experience of successful large-scale projects, TOWER Software Professional Services provides stakeholders with the confidence that even the most challenging projects will be delivered on time and within budget.
The cornerstones of TOWER Software’s holistic approach to service provision are: TOWER Software Service Delivery Methodology, Full Services, Packaged Services, Business Blueprint and Education.
TOWER Software Service Delivery Methodology (TSDM)
The TOWER Software Service Delivery Methodology (TSDM) is central to every project undertaken. It is a best-practice framework that encompasses and defines each stage of the solution delivery - from initial engagement through to project close – with a strong emphasis on structured project management principles such as PRINCE2.
Full Services
For customers requiring a full-lifecycle engagement model for their TRIM Context solution, Full Services provides end-to-end project delivery and management within the TSDM framework. It incorporates a series of requirements-gathering exercises, scoping exercises and solution design encompassing specific offerings available from the Packaged Services model.
Packaged Services
TOWER Software’s Packaged Services is a flexible complement to Full Services and is especially beneficial to customers that do not require a full-lifecycle engagement model. It offers well-defined services and software tools that address specific requirements such as upgrades, configuration, change management, data migration etc. Each packaged service offers a fixed deliverable at a fixed price so they are easy to understand, delivered within 30 days of project start and extremely low risk. Example packages services include:
- Project Management
- Product Implementation Services
- Business Consultancy
- Education Services
For a complete list of packaged services, contact your regional office.
Business Blueprint
Business Blueprint is an innovative service from TOWER Software that further reduces project risk; it utilises the electronic document and records management expertise of the Professional Services Group to help organisations set their ECM objectives, define their business requirements and processes as well as understand how these will map onto a TRIM Context solution.
Education Services
TOWER Software Professional Services does not just deliver a TRIM Context solution to specification, it also helps stakeholders maximise their return on investment. TOWER Software Professional Services offers a wide range of educational programmes tailored to the needs of its customers and consulting partners allowing them to take full advantage of the extensive functionality available from TRIM Context. From introductory user training through to expert courses on implementation and administration, TOWER Software Professional Services will ensure a smooth transition to the live TRIM Context system and maximum productivity for all users. For a complete list of courses available, contact your regional office.
For more information on the TOWER Software Professional Services, contact your regional office.
