Case Management and TRIM Context

Modern governments deal directly with citizens in myriad circumstances. The ability to preserve, manage and discover organisational memory of interactions with individual citizens is a necessary function of the welfare state. Case management not only helps to promote quick, efficient, and relatively hassle-free relations between the government and its citizens — it is often instrumental in protecting the vulnerable, preventing abuse and even saving lives. Child welfare is a paradigm case of where case management is absolutely critical. TRIM Context 6 provides the functionality and flexibility to allow the development of case management systems which allow good case management and help to facilitate effective government – citizen relations.

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