Local Government

driving improved service delivery and cost effective government

The Challenge

Local/municipal governments around the world are required to provide services ranging from dog licencing to social care suitable to their constituents in a timely and beneficial manner. As populations increase the demand for government services continues to increase. In addition the demand to extend their range of services with diminishing resources in real terms requires innovation and the implementation of systems that work. All this requires a solution that will not only manage information but also delivers accurate information to all stakeholders.

Our Solution

Since 1985 TOWER Software has been, and continues to be, the leading provider of ECM solutions to the government market. From managing files to digital images we have provided solutions that will assist your organization drive business forward. We provide a proven platform for enterprise content management that will ensure ease of access and re-use to assist in day to day operations and drive compliance and best practice. Through the management of unstructured data our solutions will

• improve productivity,
• ensure compliance,
• assist in the development of best practice and,
• improve responsiveness.

Our ECM platform will:

• put in place a management system that will manage any object including but not limited to documents, folders, core samples, engineering drawings, images, audio, and video.
• apply business rules such as storage, retention, security and access, classification and relationships. Flexible workflows that will standardize and improve business processes.
• the flexibility of a easy to use web interface that allows both staff and partners remote access. Collaborative tools to speed up decision making based on good knowledge.
• the ability to create revisions and versions, annotate and redact electronic documents.
• compliance with government regulations such as Sarbanes Oxley, National Archives legislation, Freedom of Information Acts, Privacy Acts as well as the ability to comply with the US Department of Defense DoD 5015.2 and The National Archives of UK PROII certifications.
• allow your organization to concentrate on core activities.

What does this mean for Local/Municipal Government?

Our customers have deployed the TRIM Context solution to manage information and help drive government programs. Our internationally-accredited solutions will enable you to:

• Comply with international standards, including the International Records Management ISO 15489 Standard
• Improve delivery of services and information to all stakeholders through powerful collaborative document management functionality and process management tools
• Maintain complete audit trails and accountability throughout your business processes
• Comply with government requirements for archiving to ensure information is retained for required time periods
• Reliably retrieve current or historical information and prove its authenticity