State and Provincial Government

Driving improved service delivery, compliance and delivery of public information

The Challenge

State/provincial governments around the world are required to provide suitable infrastructures and services to their constituents in a timely and beneficial manner. As competition between states increases in an attempt to attract people and businesses the demand for improved, innovative and responsive government services similarly increases. The implementation of an information platform becomes paramount to success in this ever-changing world.

Our Solution

Since 1985 TOWER Software has been, and is, the leading provider of ECM solutions to the government market. From managing files to digital images we have provided solutions that will assist organizations drive their business forward. We provide a proven platform for enterprise content management that will ensure ease of access and re-use of information to assist in day to day operations and drive improved service delivery, compliance and best practice. Through the management of unstructured data our solutions will

• improve productivity,
• ensure compliance and assist in the development of best practice and,
• improve service delivery.

Our ECM platform will

• put in place a management system that will manage any object including but not limited to documents, folders, core samples, engineering drawings, images, audio, and video,
• apply business rules such as storage, retention, security and access, classification and relationships,
• provide flexible workflows that will standardize and improve business processes,
• allow access to an easy to use web interface that allows both staff and partners remote access to important information,
• open collaborative tools to speed up decision making based on good knowledge,
• create revisions and versions, annotate and redact electronic documents,
• Comply with government regulations such as Sarbanes Oxley, National Archives legislation, Freedom of Information Acts, Privacy Acts as well as the ability to comply with the US Department of Defense DoD 5015.2 and The National Archives of UK PROII certifications, and,
• allow staff to concentrate on core activities.

What does this mean for Government?

Our customers have deployed the TRIM Context solution to manage information and help drive government programs. Our internationally-accredited solutions will enable you to:

• Comply with international government targets, including the International Records Management ISO 15489 Standard,
• Improve delivery of services and information to all stakeholders through powerful collaborative document management functionality and process management tools,
• Maintain complete audit trails and accountability throughout your business processes,
• Comply with government requirements for archiving to ensure information is retained for required time periods, and,
• Reliably retrieve current or historical information and prove its authenticity.